Refund, Return & Warranty Policy

Refund Policy

If a product does not meet your expectations, you may request a return within 7 days of receiving your order.

Returns of used products are accepted provided that:

* The original packaging is intact.
* The product is free from physical damage caused by misuse, accidental damage, or unauthorized modifications.
* All included accessories are returned.

To initiate a return, please contact our Customer Support team via WhatsApp, phone, or email. Our team will guide you through the return process.

The customer is responsible for sending the product back to our Lahore office for inspection.

Once we receive and inspect the returned item and confirm that it meets our return conditions, we will process your refund. Upon approval, we will refund:

* The full product amount.
* The return shipping charges incurred by the customer.

Refunds are processed within 2–3 business days after approval.

Product Warranty 

All Taar products are covered against *manufacturing defects and functional issues* for a warranty period ranging from 3 months to 1 year, depending on the product.

Please refer to the individual product page for the applicable warranty duration.

To initiate a warranty claim, contact our Customer Support team with your order details and a description of the issue.

For any warranty claim, refund request, exchange request, or product complaint, the product must be returned to our Lahore office for inspection and verification. Claims cannot be approved or processed without receiving the product, unless otherwise instructed by our Customer Support team.

Warranty Does Not Cover

The warranty does not cover:

  • Physical or accidental damage.
  • Damage caused by misuse, improper use, liquid exposure, unauthorized repairs, or modifications.
  • Normal wear and tear.
  • Cosmetic damage that does not affect product functionality.
  • Damage resulting from improper installation or use outside the product's intended specifications.
  • Products with altered, removed, or unreadable serial numbers (where applicable).

Non-Refundable Situations

Please note that refunds will not be given in the following situations:

  • The customer has violated our terms of service

  • Customers don’t have unboxing video as a proof

  • Products that show signs of use, tampering or damage caused by the user are not eligible for refunds.

Device Damage Disclaimer

Taar's warranty and liability are limited solely to Taar products.

Taar does not accept or cover claims for damage to any third-party device, including but not limited to mobile phones, laptops, tablets, smartwatches, earbuds, cameras, gaming devices, or any other electronic equipment connected to, charged by, or used with a Taar product.

To the maximum extent permitted by applicable law, Taar shall not be liable for any direct, indirect, incidental, consequential, or financial loss arising from the use or alleged malfunction of a Taar product. Our responsibility, where applicable, is limited to the repair, replacement, or refund of the Taar product itself in accordance with this policy.


Damaged on Arrival (DOA) Policy

Every Taar product undergoes quality inspection before dispatch. However, products may occasionally be damaged during transit.

To claim a replacement or refund for a product damaged during shipping:

  • An unboxing video recorded from the moment the sealed package is opened is mandatory.
  • The video must clearly show the unopened package, shipping label, and the condition of the product upon opening.

Without valid unboxing video evidence, damage-in-transit claims cannot be approved.

The product must also be returned to our Lahore office for inspection before any replacement or refund is processed.

If your claim is verified, we will arrange a replacement or process a refund within 2–3 business days after receiving and inspecting the returned product.

Non-Refundable Situations

Refunds or replacements will not be approved in the following situations:

  • Violation of our Terms of Service.
  • Failure to provide the required unboxing video for damage-in-transit claims.
  • Products showing signs of misuse, tampering, accidental damage, unauthorized repair, or modification.
  • Returns requested after the applicable return period.
  • Warranty claims for issues not covered under this policy.
  • Claims submitted without returning the product for inspection when requested.
  • Claims for damage to mobile phones, laptops, tablets, or any other third-party electronic devices.

 

Refund Process

Step 1 – Submit Your Request

Contact our Customer Support team through:

Email: [connectwithtaar@gmail.com](mailto:connectwithtaar@gmail.com)

Phone: +92 319 4407224

Provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos of the product.

Step 2 – Return the Product

Once instructed by our Customer Support team, securely package and send the product to our Lahore office.

The inspection and claim process will begin only after the returned product is received.

Step 3 – Inspection & Review

Our technical team will inspect the returned product to determine whether the issue qualifies under our Return or Warranty Policy.

We will notify you of the approval or rejection of your claim as soon as possible.

Step 4 – Refund

If approved:

  • Online payments (credit/debit card or bank transfer) will be refunded to the original payment method.
  • Cash on Delivery (COD) orders will be refunded via bank transfer after confirmation of the customer's bank account details.

Approved refunds are processed within 2–3 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

 

Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped or is out for delivery, it cannot be cancelled. Customers may still be eligible for a return after delivery in accordance with the Return Policy.

 

Contact Us

If you have any questions, complaints, or require assistance, please contact us.

Complaints (WhatsApp):
+92 325 362211

Customer Support:
+92 319 4407224

Email:
[connectwithtaar@gmail.com]

Our team is committed to providing prompt support and resolving all genuine concerns fairly and efficiently.

One recommendation from a business and legal perspective: change "For any warranty claim, refund request, exchange request, or product complaint, the product must be returned..." to "Taar reserves the right to require the product to be returned...". This gives your support team flexibility. For simple issues (e.g., wrong color shipped, missing accessory, or an obvious manufacturing defect shown in a video), you can resolve the matter without forcing every customer to ship the product first, while still retaining the right to require an inspection whenever necessary.