Refund Policy

Exchange Policy

If a product does not meet your expectations, you can request a return within the next 7 days. Used products are acceptable for return, as long as the original packaging is intact and the product is not damaged in any way. To start the process, simply contact our customer support team or email us. They’ll guide you step by step. The product must be sent back at the customer’s expense. Once we receive the item and confirm it meets our return conditions, we’ll process your refund. This includes the full product amount, along with the return delivery charges, credited back to you after approval.

Product Warranty Information

Taar products are warranted against manufacturing defects and working issues for a period of three months to one year, depending on the product. Please check the product(s) page to confirm the duration of warranty. Warranty claims can be initiated by contacting our customer support team.

Warranty Duration by Product Category

Warranty duration is different we provide for our different products:

 

Damaged Product Policy

Each Taar product undergoes close inspection before leaving our warehouse, but they could still be damaged on their way to you. It is necessary for customers to record a video while unboxing the product. Without the video proof no product will be refunded. If your Taar product is damaged and you have the recorded video, please contact our customer support team. Further instructions will be given by our customer service team and exchange will be arranged once the returned product has reached our warehouse. If your claim is valid we’ll replace or refund your money within 2-3 working days.

Non-Refundable Situations

Please note that refunds will not be given in the following situations:

• The customer has violated our terms of service

• Customers don’t have unboxing video as a proof

• Products that show signs of use, tampering or damage caused by the user are not eligible for refunds.

Refund Process

1. Submit a Refund Request:

• Contact our customer support team through email connectwithtaar@gmail.com or call us on the number +92 319 4407 224

• Inform us about the problem and send us the picture or video of the damaged product.

2. Review and Approval:

• Once the request is received, we will review it and notify you of the refund approval or rejection as soon as possible.

3. Refund Payment Methods:

•  If approved, the refund will be issued to the original payment method used (bank transfer, credit/debit card) within 2-3 business days.

• For cash-on-delivery orders, a bank transfer will be arranged after confirmation of bank details.

4. Order Cancellation Refunds:

•  If you want to cancel your online placed order, you must do it before the shipment process. Once the product is out for delivery you cannot cancel the order and have to receive it.

Contact Information:

If you have any questions or concerns about our refund policy, please do not hesitate to contact us.

For Complaints contact our WhatsApp number: +92 325 362211

For General Query Call at: +92 319 4407224 

Or Email us at connectwithtaar@gmail.com